Support and complaints
Complaints are accepted free of charge. Use any of the channels below or the form on this page.
Contact
Email
In person
Nogoon Nuur, 7th microdistrict, 11th khoroo, Sukhbaatar District, Ulaanbaatar
Other ways
Through the company whose service uses 2fa.mn, or through your mobile operator.
Service outage reports are accepted 24/7. See the current state on the System status page.
Response times
| Complaint type | Time |
|---|---|
| Registration number sent to you | 1 business day |
| Service outage | 1 business day |
| Charges, double billing | 5 business days |
| Spam, unwanted messages | 5 business days |
| Personal data | 5 business days |
| Other | 10 business days |
In no case longer than the 30 days allowed by law.
If you disagree with the decision, you may appeal to the Executive Director. You may also go to the Communications Regulatory Commission (1800-1858) or the courts. The full complaint procedure is published in the Terms of service.